For any reason you are not fully satisfied with your order,
we gladly offer a 15 days Refund(partial or full), starting the day you receive
your order.
Offer several resolve ways such as Refund(Full or Partial), Return, Re-ship, Discount in next order.
All single vision, bi-focal, progressive prescription eyewear can only be returned if in unused and original condition.
RETURN product(s) or report package problem(s) within 7 days of receiving your order:
Please note that the following rules must apply for the product(s) that you would like to Return:
1. The product(s) MUST be returned unused, with all the original
packaging and with all the authenticity tags and manufacturer seals
still attached.
2. If you have purchased contact lenses, the lenses boxes must be unopened and in original condition.
3. All returns are inspected on arrival and a full refund will NOT be
issued if the product(s) are not in new and original condition.
4. Please ensure that product(s) are returned to us via signed for
delivery and a certificate of posting is obtained. We do not accept
liability for any product(s) that are damaged in transit during the
return process so please ensure that the packaging and delivery method
are secure.
5. The shipping charges of your original order are non-refundable.
6. SPECIAL Returns Note: Do not return your product(s) without first
contacting our customer service team. We will provide you with a
specific returns address. (Returns should NOT be sent to the shipping
address listed on the parcel)
7. SPECIAL Contact Lenses Note: In the event that you receive defective
contact lenses, please do not throw them away. Many manufacturers
require the original defective lenses for a full return. If the lenses
manufacturer agrees that the lenses are indeed defective, then we are
able to issue refund.
8. Don't accept refund for reasons of Customs, Delays caused by freight or courier companies, Wrong address, No one receive package or prescription lenses.